From Karur to your door.

Shipping scope

Aero Cotton ships from India. Delivery availability, carrier, insurance, transit estimate and charges are confirmed for each order because they depend on destination, weight, volume and service level.

An order is dispatched after the agreed commercial and production requirements are complete. Transit estimates are indicative and can be affected by carrier delays, customs, weather, public holidays or events outside our reasonable control.

International delivery

The recipient or importer is responsible for accurate customs information and for duties, import taxes, brokerage, storage and other destination charges unless expressly included in the written quotation. Customs delays do not automatically qualify an order for a refund.

Please inspect the parcel when it arrives. Keep packaging and delivery evidence if a shipment appears damaged, and notify us as soon as possible so that we can raise the matter with the carrier.

Returns and exchanges

For standard, unused goods purchased directly from Aero Cotton, request a return within 30 days of delivery. Goods must be in saleable condition with original packaging and labels. Return shipping is the customer’s responsibility unless the goods are defective, incorrect or the written order terms say otherwise.

Customised, embroidered, cut-length, made-to-order or specially procured goods cannot normally be cancelled or returned unless they are defective or do not match the agreed specification.

We will inspect returned goods and, where a refund is due, use the original payment method. Refund timing depends on the payment provider and banking system. Nothing in this policy limits a right or remedy that cannot lawfully be excluded.

Cancellations and shortages

You may request cancellation before dispatch or before production starts, as applicable. A cancellation charge or loss of deposit may apply where work, procurement or customisation has already begun, as stated in the quotation.

If Aero Cotton cannot supply an accepted order, we will notify you and refund amounts paid for the unavailable goods, subject to the written order terms and applicable law.

How to request help

Use the Contact page with your order reference, delivery address, photographs and a clear description of the issue. Do not send goods back until our team has provided return instructions.