Your information, handled with care.

Who we are

This policy explains how Aerocotton collects and uses personal information through this website, our enquiry process and related business communications. Aero Cotton is based in Karur, Tamil Nadu, India.

Information we collect

• Information you provide in an enquiry, including your name, business, email, phone number, shipping details, product requirements and message.
• Order, quotation and communication records needed to supply products, provide support, account for payments and meet legal obligations.
• Technical information such as IP address, browser, device and pages visited, where collected through server logs, cookies or similar technologies.

Why we use it

• To respond to enquiries, prepare quotations, process orders and deliver products.
• To maintain business, tax, fraud-prevention, security and legal records.
• To improve our website, products and service and understand how the site is used.
• To send marketing only where permitted and, where required, with your consent. You can opt out at any time.

Sharing and retention

We may share only the information needed with service providers such as hosting, payment, logistics, IT, communications and professional advisers. We do not sell personal information. Service providers must handle information for the agreed purpose and with appropriate safeguards.

We keep information only for as long as needed for the purpose collected, an active business relationship, legal or tax requirements, dispute resolution and security. Retention periods vary by record type.

Cookies and security

Cookies and similar technologies may remember preferences, support essential site functions and provide aggregate usage information. You can manage cookies through your browser; disabling some may affect site functionality.

We use reasonable technical and organisational safeguards, but no online transmission or storage system is completely secure. Please do not send payment card numbers or sensitive documents through a general enquiry form.

Your choices and requests

Subject to applicable law, you may ask us to access, correct, update or delete personal information, withdraw consent, or raise a concern about its use. Submit a request through the Contact page and include enough detail for us to identify the relevant record. We may need to verify your identity before acting.

We handle personal information in accordance with applicable Indian privacy and data-protection requirements, including the Digital Personal Data Protection Act, 2023 and rules when applicable. Where another law gives you additional rights, those rights continue to apply.

Updates

We may revise this policy when our practices, services or legal obligations change. The updated version will be posted on this page with a revised effective date.